Termos e condições de uso

Navigation and any other operation in the online store, presupposes the acceptance of these terms.

The purchase of any and all alcoholic beverages available at the GARRAFEIRAGENUINA.PT store, is only possible for people who are of legal age to do so in their country of residence.

Garrafeiragenuina.pt reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on products, images and prices.

2.1. Registration

To make your purchases through this website, you must register in advance.

2.2. Order

2.2.1. Choice of Products

In order to facilitate your order, the products presented are grouped by several categories.

These categories are identified in the right column.

By choosing one of these categories, you will have access to the various sub-categories belonging to the selected category, as well as the products featured. When selecting a category or subcategory you will have access to the list of products. The products displayed on the website you wish to order, must be inserted in the shopping cart, using the option “Add to shopping cart”. You can also obtain more detailed information about the products displayed, clicking on the product name, to access detailed images of them, their designations and references, technical characteristics, other models, etc.

2.2.2. Shopping cart

After placing all the products you want to order in the shopping cart, you can proceed and complete your order.

To this end, you should observe the following steps:

Step 1 - Check your order; If you have already authenticated yourself as a customer, you can proceed to Step 2.

Step 2 - Choose the type of delivery;

Step 3 - Choose the delivery address and payment method;

Step 4 - Confirm the order.

After confirming your order, you will receive an e-mail reply to the order receipt.

2.2.3. Order Acceptance

Confirmation of the availability of the ordered products and acceptance of your order will be made by telephone or, if this is not possible, by sending a new email. Only with this acceptance by garrafeiragenuina.com will an agreement be formed that obliges garrafeiragenuina.com and the customer, and of which these conditions of sale are part. garrafeiragenuina.com may withdraw, at any time, any offer or change the price indicated until the agreement with the customer exists. No liability for eventual typographical errors can be attributed to garrafeiragenuina.com.

The images shown may not match the products.

Garrafeiragenuina.pt offers the user of the website the choice of several payment methods in the process of finalizing the order.

MULTIBANCO (Only available for Portugal)

When opting for Multibanco, an email with the data to make the payment in a Multibanco box or Homebanking service on the Internet. After receiving the data.

In cases where the payment has been made, and Garrafeiragenuina.pt needs to proceed with a refund (cancellations at the request of the customers, stock rupture..etc), the same will be made by bank transfer, the outgoing account IBAN will be requested payment.

CREDIT CARD

Payment by credit card takes place immediately. Any error during the payment process causes the order to be considered invalid and canceled, for this purpose.

Recovery of orders by Credit Card with payment error, can be made up to a maximum of 3 days, after original order, by contacting us by email or phone.

BANK TRANSFER

Transfers can be immediate when they occur within the same bank, or the most common, in 24h to 72h when they occur between different banks.

Regarding the option of payment by Bank transfer, after having made the transfer, we appreciate the sending of proof to the email geral@garrafeiragenuina.com, To facilitate the processing of your order, it is necessary that you send us the proof.

STORE LIFTING

The customer of garrafeiragenuina.pt can conveniently make their purchase online and collect it at our facilities.

Orders from the Genuina.pt cellar are usually delivered by a shipping company. There is also the possibility of collecting in store, if the customer chooses the latter.

As soon as orders are dispatched or ready for collection, the customer is informed by email.

5.1 - In compliance with the provisions of the Personal Data Protection Law, the Musica.com customer who uses the website may, at any time, exercise the rights of access, rectification, cancellation and communication of his data through the following ways: in the area of the website designated by “Clients”, via the email geral@garrafeiragenuina.pt or through our Contact Center by the number +351 261 024 001.

If you want to cancel your e-mail, you must do so via the e-mail address found in our database, otherwise we will be unable to remove it.

5.2 - The customer authorizes Musica.com to automatically process the customer's personal data, including all disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and the respective records, access control, including the use of "cookies" technology, which can be accessed by service providers and Musica.com suppliers, namely, accounting and auditing companies.

5.3 - The client authorizes garrafeiragenuina.com to disclose the client's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, although the client may object such disclosure in the field on the site intended for that purpose.

5.4 - Computerized records are processed and kept by Musica.com in adequate security conditions. For proof of communications, your computer record is sufficient. Orders and invoices will be archived on a reliable and long-lasting support, in accordance with the law.

5.5 - garrafeiragenuina.com guarantees the protection of its customers' personal data and adequate security when accessing the servers, which are located in secure locations with restricted and controlled access.

6.1. Username

Each registered customer will choose a Username (email) that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.

6.2 Security in Transactions

The Payment Means available for collection guarantee you a payment on delivery and, at the same time, a maximum level of security, whether made by cash or check.

6.3. Prices and Limitation to Existing Stock

Prices are shown in euros and include taxes and fees (VAT). The prices indicated are exclusive for purchase through this website.

The availability of the products presented on the website is limited to the existing stock at each moment. Prices and other descriptions are subject to change without notice, including due to stock replacement.

6.4. Used Props

Some images presented on the website, include props to show the product in its functionality, which are not included in the indicated price of the product.

6.5. Ownership of Content and Distinctive Signs

All data and content on the site, including trade marks, are the exclusive property of Musica.com or third parties and as such protected by law.

6.6. Errors in Content

Garrafeira Genuína.com assumes no responsibility for any errors in the content of the website and the information provided. Garrafeira Genuína.pt makes every effort to ensure the accuracy and conformity of the website, reserving the right to freely change the contents of the website, at all times and without prior notice.

6.7. Links

Any person or entity that has a website on the Internet and wishes to place, for its use, a link that it sends directly to this website will have to request prior authorization from Musica.com. It is strictly prohibited to use any link forwarding to this site and using the framing or in-line linking technique. garrafeiragenuina.com may require at any time the elimination of any link, even if authorized.

6.8. Use of the Internet

Garrafeira Genuína.com will not be responsible for the damages and inconveniences resulting from the use of the Internet, including, for example, as a result of the disruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force bigger.

6.9. Newsletter

Newsletters sent by e-mail are intended to disseminate promotions and general information about Garrafeira Genuína.com. The customer will be able to receive the Newsletter from the moment he / she signs up for the Newsletter or on the website, although there is no indication to the contrary on the registration form.

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo:

1. Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

Tel.: 213 847 484

E-mail: cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org

2. Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro

Tel.: 289 823 135

E-mail: apoio@consumidoronline.pt

Web: http://www.consumidoronline.pt/

3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA

Tel.: 239 821 690 /289 / Fax.: 239 821 690

E-mail: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

4. Centro de Arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores, 116, 2º - 1100-207 LISBOA

Tel.: 218 807 030 / Fax: +351 218 807 038

E-mail: juridico@centroarbitragemlisboa.pt/ director@centroarbitragemlisboa.pt

Web: www.centroarbitragemlisboa.pt 

5. Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto

Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

E-mail: cicap@mail.telepac.pt

web: www.cicap.pt

6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral

Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.

Tel.: 253 422 410 / Fax: 253 422 411

E-mail: triave@gmail.com

Web: www.triave.pt

7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

BRAGA

Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da Sé), 4700-030 Braga

Tel.: 253 617 604/ Fax: 253 617 605

E-mail: geral@ciab.pt

VIANA DO CASTELO

Av. Rocha Paris, n.º 103 (Edifício Vila Rosa), 4900-394 Viana do Castelo

Tel.: 258 809 335/ Fax: 258 809 389

E-mail: ciab.viana@cm-viana-castelo.pt

Web: www.ciab.pt

8. Centro de Arbitragem de Conflitos de Consumo da Madeira

Rua da Figueira Preta, n.º 10 – 3.º andar, 9050-014 Funchal

Tel.: 291 750 330/ Fax: 291 750 339

E-mail: centroarbitragem.sras@gov-madeira.pt

Web: http://www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx